Privacy Policy

Last updated: March 2026

1. Who We Are

This privacy policy applies to Smart Energy Homes Ltd (Company Registration Number 09806625), trading as Smart Energy Business, with registered office at Suite 6, Brecon House, William Brown Close, Llantarnam Industrial Park, Cwmbran, Wales NP44 3AB.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

When you use our hospitality energy switching service, we may collect:

• Contact information: Name, email address, phone number
• Business information: Business name, type, postcode, address
• Energy information: Current supplier, contract details, consumption data, meter numbers
• Technical data: IP address, browser type, pages visited (via cookies)

3. How We Use Your Data

We use your personal data to:

• Provide energy comparison quotes for your business
• Contact you regarding your quote or enquiry
• Facilitate the energy switching process with your chosen supplier
• Send contract renewal reminders (where you have opted in)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

• Consent: When you submit a quote request or sign up for communications
• Legitimate interest: To provide and improve our services
• Contract: To fulfil our obligations in switching your energy supply

5. Data Sharing

We may share your data with energy suppliers for the purpose of obtaining quotes and facilitating switches. We will never sell your data to third parties for marketing purposes without your explicit consent.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Quote data is retained for 6 years. You can request deletion at any time.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

8. Cookies

We use cookies to improve your experience on our website. See our Cookie Policy for full details.

9. Contact Us

For any privacy-related questions or to exercise your rights, contact us at:

Email: info@smartenergybusiness.co.uk
Phone: 01291 901030
Post: Suite 6, Brecon House, Cwmbran, NP44 3AB

10. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.